Welcome to Velvet Paw! The terms “we”, “us” and “our” refer to Velvet Paw. Velvet Paw operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Velvet Paw is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, along with any referenced policies (“Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services.
By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our store.
Questions about the Terms of Service should be sent to us at velvetpawinfo@gmail.com.
Trading Name: Velvet Paw
Email: velvetpawinfo@gmail.com
Business Address: Operating from Japan, Tokyo
Velvet Paw Privacy Policy
Effective Date: June 25 2025
At Velvet Paw, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store (the “Site”).
When you visit our store, we may collect:
Your name, shipping and billing address, payment details, email, and phone number
Device and browser data (IP address, cookies, time zone, etc.)
Purchase history and behavior on the site
We use your information to:
Fulfill orders and deliver products
Process payments
Provide customer support
Send order confirmations, updates, and occasional promotional emails
Improve the shopping experience
We share your info only when necessary:
With Shopify (our ecommerce platform)
With trusted third parties like payment processors and logistics companies
To comply with laws or protect our rights
We use cookies to improve your experience. You can manage cookie preferences through your browser settings.
If you're located in certain jurisdictions (like the EU), you have rights to access, correct, or delete your personal data. Contact us at velvetpawinfo@gmail.com to make a request.
We may update this policy from time to time. Please review it periodically.
Contact:
velvetpawinfo@gmail.com
Velvet Paw Refund & Return Policy
Effective Date: June 24, 2025
Your satisfaction matters to us! Please review our policy below.
You may request a return within 3 days of receiving your order, only if:
The item is defective or damaged on shipping
You received the wrong item
To start a return, contact velvetpawinfo@gmail.com with your order number and photo proof.
Items marked as final sale
Items without original packaging
Used or damaged items (unless arrived that way)
Once your return is approved and received, we’ll refund you to your original payment method within few business days. Shipping costs are non-refundable unless the return is our fault.
We currently do not support exchanges. You may return an item and place a new order.
Velvet Paw Shipping Policy
Effective Date: June 24, 2025
We ship to most countries worldwide. Here's what to expect:
Orders are typically processed in 10-15 business days, with few items taking more time. Delays may occur during peak periods and during holidays.
Shipping times vary by country. Estimated delivery:
USA/Canada: 7–15 business days
Europe: 8–18 business days
Asia-Pacific: 6–14 business days
Others: 10–20 business days
Standard shipping is calculated at checkout. We offer free shipping on orders above [e.g. $50].
All orders include tracking. You’ll receive an email with the tracking link once your package is shipped.
We are not responsible for delays caused by customs, weather, or carrier issues. Please check tracking before contacting us.
If your order arrives damaged or doesn’t arrive at all within 50 days of purchase, email us at velvetpawinfo@gmail.com. We’ll investigate and make it right.