Refund policy
🔁 Return & Refund Policy – Velvet Paw
Effective Date: June 24, 2025
At Velvet Paw, your satisfaction is our priority. Please read below for our policy on returns, refunds, and exchanges.
Eligibility for Returns
You may request a return within 3 days of receiving your order if:
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The item is defective, damaged, or incorrect
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The item is unused, in its original condition and original packaging
To start a return, contact us at velvetpawinfo@gmail.com with your order number, a brief explanation, and photo evidence if applicable.
Non-Returnable Items
We do not accept returns for:
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Sale items or items marked Final Sale
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Items that have been used, washed, or damaged by the customer
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Items returned without prior approval
Refunds
Once your return is received and approved:
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A refund will be issued to your original payment method
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Please allow 10–12 business days for processing
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Shipping costs are non-refundable, unless the error was ours
If the item was lost or never arrived after 50 days, contact us and we’ll investigate or re-ship if eligible.
Exchanges
We currently do not offer direct exchanges due to fulfillment logistics. If you need a different item, please return the original (if eligible) and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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A damaged, incorrect, or defective item sent by us
We will provide return instructions upon approval.
Questions
If you have any concerns, contact us at velvetpawinfo@gmail.com. We're here to help!