Shipping policy

Velvet Paw Shipping Policy

Effective Date: June 24, 2025

At Velvet Paw, we’re committed to delivering your order as quickly and smoothly as possible. Please read below for all details regarding shipping, delivery times, and related questions.

ORDER PROCESSING TIME

All orders are processed within 6–14 business days (excluding weekends and holidays).
Once your order is processed, we’ll email you a shipping confirmation with tracking info.

SHIPPING LOCATIONS

We offer worldwide shipping. Some items may be unavailable in certain countries due to import restrictions or supplier coverage, please check the supplier for the shipping details (Shopify)

ESTIMATED DELIVERY TIMES

Depending on your location, shipping times may vary:

Region Estimated Delivery Time
USA / Canada 7–15 business days
Europe 8–18 business days
Asia-Pacific 6–14 business days
Middle East 10–20 business days
Rest of World 10–25 business days

Note: These are estimates only. Delays may occur due to customs, holidays, or courier backlogs.

SHIPPING COSTS

Shipping is calculated at checkout based on your location and order weight.
We offer free shipping on orders over [$50 USD].

TRACKING YOUR ORDER

All orders come with a tracking number. You’ll receive this via email once your order has shipped.

If your tracking number doesn’t update within a few days, don’t worry — it may take time for the courier to register the package. You can always reach out to us if you’re unsure.

ADDRESS ACCURACY

Please ensure your shipping address is correct at checkout. We are not responsible for items shipped to the wrong address due to customer error.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs fees, import duties, and taxes. These are not included in our prices and are the responsibility of the customer. Velvet Paw is not liable for any customs fees or delays.

LOST OR DAMAGED PACKAGES

  • If your package is lost, please contact us within 40 days of the shipping date at velvetpawinfo@gmail.com.

  • If your item arrives damaged, send us clear photo evidence within 7 days of delivery, and we’ll resolve the issue.

QUESTIONS

Need help? Reach out to us anytime at velvetpawinfo@gmail.com. We’re always happy to help.